Exchange Policy

 

We have a 7-day exchange policy, which means you have 7 days after receiving the item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition as when you received it, unworn or unused, with tags attached and in its original packaging. You will also need a receipt or proof of purchase.

To start an exchange, you can contact us via insgale.official@gmail.com or on Instagram. Please note that exchanges must be sent to

711: Changji Store

Courier to: 3F, No. 138, Section 3, Chengde Road, Datong District, Taipei City

If the return is due to a defect in the product itself or it does not match the description, the shipping cost will be borne by the seller; if it is due to the buyer's personal reasons (e.g., you don't like it or the size doesn't fit, but the product is correct), and the seller has clearly stated this before the transaction, the shipping cost will be borne by the buyer.

If you need an exchange, we will send you instructions on how to return the item and where to send the package. Items returned to us without a prior exchange request will not be accepted.

If you have any questions about exchanges, you can contact us anytime via insgale.official@gmail.com or on Instagram.

Damage and Issues
Please check your order upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately.